Who we are
Our website address is: http://theologos.co.za.
Theologos School of Ministry is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
We respect and value the privacy of everyone who enquires or purchases our courses and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
The policy sets out how we use personal data.
Theologos may collect personal information which we receive when you:
- use our website
- contact us or
- purchase or are a recipient of our courses.
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details
- information required to provide you with a service, and details of our courses that you have used
- your name, address, email address and telephone number
- your payment information such as credit or debit card details and bank account details.
Appropriate firewall technology is used within to prevent un-authorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
How do we use your data?
As a customer
The customer data (name, address, URL and key information) will be stored securely on Theologos’ Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.
The individual learner data (first/last name and email) will be stored on Theologos’ Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.
Theologos will invite customers to renew their service before the service expiry date. If the you choose not to renew the service, access to the courses and training service will no longer be available. Three months after the contract expiry date has passed, if no service renewal has been agreed to and proper notification via email to, firstname.lastname@example.org ,has been give – we will:
- Permanently delete the learner data and training history from the LMS.
- Retain the financial transactional details.
- Permanently delete learner data from the CRM system.
- Retain the data and key contact details on the CRM system.
- Continue to keep you updated about essential safeguarding and duty of care matters and products, whereby you will be given the opportunity to ‘opt-out’ if they wish.
An individual learner can request that Theologos deletes any personal data and training history.
For marketing purposes
We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding Theologos’ courses, or if it has been identified that Theologos courses may be of legitimate interest to you. We do not use your data in a way you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Email our marketing team to opt out of future marketing activities.
We use your information to:
- to provide you with information about the products/courses we offer
- to assist you in answering any questions or queries you may have submitted
- to send newsletters where you have asked for them
Theologos School of Ministry may contact you via email to invite you to review any courses and/or products you received from us in order to collect your feedback and improve our courses and products (the “Purpose”). You are also welcome to write your review directly onto our website in the comments.
Theologos School of Ministry may also use such reviews in other promotional material and media for our advertising and promotional purposes.
Keeping your information safe and secure
Theologos School of Ministry is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
Subject Access Requests
Under the POPIA, individuals can ask for confirmation that their data is being processed and access it. Theologos reserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, Theologs will endeavour to respond without delay, and within the one month specified by law.
Third party access
Access to your personal information is only allowed when required by law, we do not, and will never, sell your personal information with third parties.
Our Service Providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities.
How long do we keep personal information?
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Theologos operates an email newsletter programme through the website (using MailChimp), used to inform subscribers about products and courses we supply through the website. You can also manage your subscriptions directly from the newsletter or if you write to us at email@example.com .
Email marketing campaigns sent to you by us may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.
This information may be used to refine future email campaigns and supply you with more relevant content based on your activity.
You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email – or other instructions provided by us in the email.
Use of Website Cookies
If you don’t want cookies to be stored on your device, you should make the necessary changes to your device or the relevant browsers or apps. Please note that if you disable cookies, some courses or website functionality may not be available.
We use the following cookies:
- Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
- Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.
Links to other websites
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
Social Media Platforms
We participate with social media platforms subject to their privacy policies and terms.
You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data. We will not request personal data through social media platforms. If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.
This website may use social sharing buttons which help share web content directly from web pages to social media platforms. You should use these buttons with care. Note that the social media platform may track and save your request to share a web page through your social media platform account.
Shortened Links in Social Media
We share web links on social media pages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site. We are not responsible if you are redirected to the incorrect site.
How to contact us: